TKEANAAL stands behind the quality and craftsmanship of our jewelry. We offer a free lifetime warranty against manufacturing defects in materials and workmanship on all TKEANAAL jewelry purchased from our website.
Our Moissanite, gemstones, and jewelry are manufactured to the highest standards and use the highest quality materials. Each item is carefully inspected at our factory and our distribution facility prior to shipment.
We offer a Lifetime Manufacturer Warranty to all our customers, regardless of the price and type of item. The Lifetime Manufacturer Warranty is effective from the date of purchase, only for purchases made on tikonemus.com, and is non-transferrable. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, we may, in our discretion, replace it with a like-kind item or provide a refund equal to the selling price of the original item or component.
Although we stand behind our product, we do exclude the following defects from the Lifetime Manufacturer Warranty:
Excessive wear and tear and/or physical/accidental abuse, loss (including loss of stones), and theft, or improper cleaning and storage.
Fading or discoloration of metals over time due to inadequate care (Examples: wearing it in the hot tub or swimming pool, spraying perfume or other chemicals directly on the jewelry, etc.)
Precious metals, and especially prongs, wear down over time as part of normal use. Thinning of prongs due to regular wear might cause them to open up and the stone could be at risk of falling out. This is not considered a manufacturing defect.
Missing stones due to normal wear and tear are not covered under the Lifetime Stone Guarantee. We will happily replace missing stones for just the cost of the stone and a nominal setting fee.
Any third-party repairs or service to your jewelry completed by a company other than TKEANAAL, including but not limited to ring sizing or other repairs, will void your warranty.
